Terms of Service

Who provides Cliamo. Cliamo is provided by Cliamo Limited, a company registered in England and Wales, company number 17489807, registered office 9 COTESHEATH STREET, STOKE-ON-TRENT, ST1 3JB, United Kingdom. Contact: [email protected].

Mobile apps. The Cliamo mobile apps are currently published on the Apple App Store and Google Play by Sweepix Limited (company number 16004926, registered office Highfield House, Congleton Road, Stoke-on-Trent, Staffordshire, ST7 3SY) on behalf of Cliamo Limited. Sweepix Limited is not a party to your contract with Cliamo Limited, and Cliamo Limited is responsible for the service. Your use of an app store is also subject to that store's own terms.

Transfer of the service. From 16 November 2026, Cliamo Limited provides the service in place of Sweepix Limited. Your church's account, data, plan and settings continue without any action by you.

S1. Who you are contracting with. Paid subscriptions are provided by Cliamo Limited ("Cliamo", "we", "us"), a company registered in England and Wales, company number 17489807, registered office 9 COTESHEATH STREET, STOKE-ON-TRENT, ST1 3JB, United Kingdom. The subscriber is the church or organisation that takes out the subscription ("you"). The person who subscribes confirms that they have authority to agree these terms on your behalf.

S2. Plans and prices. The plans, what each includes and the monthly price are shown on our pricing page and on your billing page when you subscribe. Prices are in pounds sterling. Prices do not include VAT. We are not currently registered for VAT, so no VAT is charged. If we become registered, we will give you at least 30 days' notice before VAT is added to future payments.

S3. Free trial. A new church may receive a free trial, as described on our pricing page, without giving payment details. If you do not subscribe before the trial ends, your church moves to our free plan. We do not delete your data because a trial ends.

S4. How subscriptions renew. A subscription is for one month and renews automatically each month, on the same day, until you cancel. By subscribing you authorise us, through our payment provider Stripe, to take the monthly price from the card you provide on each renewal. If your subscription starts after a free trial, we will email the church's administrators before the first payment is taken.

S5. Cancelling. You can cancel at any time from the "Manage subscription" option on your billing page. Cancelling stops future renewals. You keep the paid plan until the end of the period you have already paid for, and nothing further is charged. After that your church moves to our free plan. We do not delete your data because a subscription ends.

S6. Refunds. We do not refund payments, part-months or unused time, except: (a) where the law requires; (b) where we have charged you in error, or charged you more than once, in which case we will refund the amount; and (c) where we choose to as a gesture of goodwill. This does not affect any legal right you have that cannot be excluded.

S7. Changing plan. If you move to a higher plan, the change takes effect immediately and the difference for the rest of the current month is charged to you at that point. If you move to a lower plan, the change takes effect at the end of the current month. Features that are not part of the lower plan then become unavailable. We do not delete your data because you change plan.

S8. Failed payments. If a payment fails, we or Stripe may try again, and we will email the church's administrators. If the payment has not been made within 7 days of the first failure, your church moves to our free plan until payment is made. Stripe may cancel a subscription after repeated failures; you can subscribe again at any time. We do not delete your data because a payment fails.

S9. Price changes. We may change the price of a plan. We will give you at least 30 days' written notice by email to the church's administrators. A change takes effect from the first renewal after the notice period, and never part-way through a period you have already paid for. You may cancel before it takes effect.

S10. Changes to what a plan includes. If we make a change that materially reduces what a paid plan includes, we will tell you at least 30 days beforehand. You may cancel, and if you do we will refund the unused part of the current month.

S11. Suspension and ending. We may suspend or end a subscription if you seriously breach these terms or use the service unlawfully, giving you notice where reasonable. If we end a paid subscription for any reason other than your breach, we will refund the unused part of the current month.

S12. Your data when a subscription ends or you leave. Ending or cancelling a paid plan does not delete your church's information: your church moves to the free plan and keeps its data, subject to the limits of that plan. Some reports can be downloaded in the app (for example rotas, volunteer reports, Gift Aid records for HMRC and, where your plan includes it, the audit log). We do not currently offer a single download of all your church's information. If you want a copy of the information we hold for your church, or want your church's account closed and its information deleted, write to [email protected] from a church administrator's email address and we will respond within one month. Individual users can delete their own account in the app under Account, Delete Account, or on the web at cliamo.app/delete-account; their personal details are then removed or anonymised within 7 days, except records we must or may keep, such as giving and Gift Aid records the law requires, and records described in our privacy policy. We keep invoices and payment records as long as the law requires (see our privacy policy).

S14. Agreeing these terms. When you subscribe, you will be asked to confirm that you agree to these terms on behalf of your church. We keep a record of that agreement, including the version of the terms and the date.

S15. Law and courts. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that this does not take away any right you have as a consumer to rely on the law or courts of another part of the United Kingdom.

1. Roles. For personal data that a church or its users enter into Cliamo about members, children, visitors, volunteers and others ("Church Data"), the church is the controller and Cliamo Limited is the processor. For account, billing and support information about the people who use Cliamo, we are a controller and our privacy policy applies. Sermon recordings that a church uploads from Cliamo Stage are Church Data, and the church is responsible for having the permission of preachers and anyone else who can be heard on a recording before it is recorded or uploaded.

2. What we do. We process Church Data only to provide the service to the church: storing it, showing it to the people the church allows, sending messages the church asks us to send, and keeping it secure. The types of data are the details a church chooses to record (such as names, contact details, attendance, rotas, giving records, and, for children's ministry, allergy and medical notes). The people concerned are the church's members, children and parents, visitors, volunteers and staff. We process it for as long as the church uses the service, and afterwards as described in section 9.

3. Instructions. We process Church Data only on the church's documented instructions, which are these terms and the church's use of the service's settings. If we think an instruction breaks the law, we will tell the church.

4. Confidentiality. People who have access to Church Data on our side are bound to keep it confidential.

5. Security. We use appropriate technical and organisational measures to protect Church Data, including: encrypted connections (HTTPS) for data in transit; passwords stored only as one-way hashes; encryption of the passwords and access keys that churches give us for email and giving integrations; role-based access so people see only what their role allows; an audit log of administrator actions; and regular database backups and a nightly backup of stored files (other than children's photos).

6. Other processors. The church authorises us to use the providers listed in our privacy policy to process Church Data. We will tell the church's administrators by email before adding or replacing one that handles Church Data, giving at least 30 days to object. If the church objects on reasonable grounds and we cannot resolve it, the church may stop using the service. We make sure each provider is bound by terms that give Church Data comparable protection, and we remain responsible for them.

7. Helping the church. We will help the church to respond to requests from people exercising their rights, and with its security, breach-notification and impact-assessment duties, taking account of the information we hold. Because there is currently no single export tool, we will provide a copy of a church's data on request within one month.

8. Personal data breaches. If we become aware of a breach affecting Church Data, we will tell the church's administrators without undue delay, with the information we have.

9. Ending. When the church's use of the service ends and the church asks, we will delete Church Data (or return a copy first on request) within 90 days, except where the law requires us to keep it, and backups are overwritten or expire in the normal cycle. Giving and Gift Aid records the church must keep for tax stay available to the church while it needs them. Closing a church does not delete the personal accounts of the people who used it; each person can ask for their own account to be deleted.

10. Evidence. We will give the church the information it reasonably needs to show we are meeting these terms, and allow reasonable audits by the church on 30 days' notice, no more than once a year, at the church's cost, without access to other customers' data.

11. Transfers. We will not transfer Church Data outside the UK unless a lawful transfer mechanism applies (see our privacy policy).

12. Liability. The limits on liability in our terms apply to these Data Processing Terms, except where the law says otherwise.